Billing & Policies

Refund Policy

Please review our refund guidelines carefully before making a purchase. We aim to be transparent and fair in resolving payment and service inquiries.

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1. Refund Eligibility & Timeframe

Customers are entitled to request a refund within 3 days of the initial payment, provided a valid and compelling reason is submitted.

Requests submitted after the 3-day window from the initial transaction date are strictly ineligible for refund processing.
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2. Refund Method

Approved refunds will be issued either to the client's internal hosting account balance or directly back to their PayPal account.

  • Account Credit: Applied instantly to your Ubix Host balance for use toward future service renewals or upgrades.
  • PayPal Reversal: Credited back to the original PayPal funding source used at checkout.
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3. Case-by-Case Review

Certain cases and non-standard requests are subject to administrative review prior to initiating any refund.

Our administration team reviews server usage logs, network activity, and the nature of the request to ensure fair usage and prevent abuse of our infrastructure.
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4. Non-Refundable Payment Methods

Purchases made via Sawa recharge cards or any other third-party service/gift cards are strictly non-refundable.

Notice: Due to merchant processing constraints, prepaid cards, Sawa recharge codes, and digital voucher cards cannot be reversed or refunded to cash under any circumstances.

Need Assistance With a Refund Request?

Open a support ticket through our official Discord or reach out to our billing team directly via email.

Contact Billing (support@ubix.host) View Terms of Service