Terms of Service & Purchase Policy

• Lawful Purpose: All hosting services and infrastructure provided by Ubix Host may only be used for legitimate, lawful purposes that do not violate Islamic law (Sharia) or international cyber regulations.
• Agreement Upon Purchase: Purchasing any service constitutes your explicit agreement to all terms and conditions listed on this page.
• Penalties for Infraction: Administrative or financial penalties may be imposed on the customer in the event of any terms violation.
• Suspension Discretion: Ubix Host reserves the right to suspend any customer service without an obligation to disclose underlying reasons, subject to delivering prior notice to the client.
• Damage & Disruption: Ubix Host reserves the right to terminate or suspend an account if the client causes degradation, harm, or disruption to network stability or neighboring tenant services.
• Maintenance Windows: We reserve the right to temporarily pause or restart hosted nodes and servers at any time for scheduled hardware maintenance, kernel patches, or infrastructure upgrades.

• Zero Tolerance for Defamation: The client may not engage in defamation, slander, disparagement, or public smear campaigns targeting Ubix Host, its operations, or team members. Violations will trigger immediate account cancellation and total deletion of all associated services.
• Respect Toward Staff: Any verbal abuse, profanity, harassment, or insults directed toward any Ubix Host staff member—whether deliberate or unintentional—exposes the account and services to immediate suspension.
• 3. Data Preservation & Safeguarding: While Ubix Host provides automated backup systems, customers remain responsible for managing their environments and maintaining secondary copies of mission-critical data.

• Authorized Support Channels: Official technical support is delivered strictly through our Support Ticket portal, official Discord server, and designated WhatsApp support line. Support will not be rendered through unverified third-party channels.
• Authentication Requirement: Technical support regarding any specific service is only provided directly through the verified account holder owning that service.
• Live Chat Scope: Live chat on our website is designated primarily for pre-sales inquiries. Technical assistance, server diagnostics, and sensitive billing tasks will not be executed over live chat.

• Data Confidentiality: Ubix Host is firmly committed to customer privacy. Client information will never be shared, sold, or disclosed to third parties unless formally requested by competent governmental or official authorities.
• Provisioning SLA: We commit to delivering requested server specifications within a timeframe ranging from 5 minutes to 24 hours following confirmed payment.
• Outage Compensation: In the event of an unplanned service disruption caused by factors outside the client's control, Ubix Host commits to compensating clients with service extensions equal to or exceeding the duration of the downtime. Compensation is granted exclusively as hosting service extensions.
• Quality Commitment: Ubix Host continuously strives to maintain service quality and proactively resolves issues to enhance overall performance.

• Strict Lawful Usage: VPS instances may only be used for legitimate and lawful operations. Malicious activities, abuse, or unlawful conduct will result in immediate termination.
• Bandwidth Exhaustion: The server will be temporarily suspended if your allocated monthly data transfer (bandwidth) limit is consumed in full, until the next billing cycle or purchase of additional bandwidth.
• Data Preservation & Responsibility: Customers are solely responsible for preserving and securing their files; Ubix Host provides no warranty or liability against data loss on VPS instances.
• Immediate Termination on Illicit Operations: If illicit operations, attacks, or abusive network activities originate from the VPS, the instance will be terminated immediately without prior notice.
• 10-Day Purge After Expiration: Expired VPS servers are permanently deleted from our hypervisors 10 days following the expiration date. Once purged, the server and its disk image cannot be renewed or recovered.

Ubix Host provides integrated backup infrastructure to safeguard client workloads. Please review the following data and backup policies:

• Automated Backup Infrastructure: Ubix Host provides scheduled automated backups and snapshot facilities for hosted instances as designated under applicable service specifications.
• Business Continuity & Secondary Backups: While automated backups are maintained systematically, data snapshots are executed on a best-effort basis. Clients are advised to maintain independent off-site copies of vital files to ensure business continuity.
• Restoration & User Errors: Available backup snapshots may be utilized to restore system volumes. However, self-inflicted operating system corruption, misconfiguration, or accidental data erasure by the user does not qualify for refunds or financial liability.
• Post-Expiration Data & Snapshot Retention: Following service expiration, customer instances and associated backup images are retained in a suspended state for up to 10 days prior to permanent purging, granting clients a final window to renew and recover their data.

Refund requests are governed by our dedicated Refund Policy. Highlights include:

• 3-Day Request Window: Refund eligibility is limited to 3 days from initial payment, provided a valid and compelling reason is submitted.
• Approved Refund Destinations: Approved refunds are remitted to either your internal hosting balance or original PayPal account.
• Case-by-Case Review: Certain cases are subject to manual administrative review and assessment prior to initiating any refund.
• Non-Refundable Methods: Purchases processed through Sawa recharge cards or third-party voucher cards are strictly non-refundable.

Ubix Host reserves the right to amend, update, or append new provisions to these terms at any time as deemed appropriate.

It is the sole responsibility of the customer to review this document periodically to avoid disputes. Continued use of our hosting infrastructure after updates constitutes legal acceptance of the amended policies.